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Join our user centred design academy

Mace & Menter is a user centred design consultancy based in Bristol specialising in user research and service design for public services and healthcare.

Since we founded the company in 2013, we’ve made a significant difference through our work. Whether that’s helping to improve patient pathways for autism diagnosis, researching and testing prototypes for job seekers or developing services to help children and young people with their mental health.

Our goal is to use our professional skills to create better experiences for better lives. We’re building a sustainable business that is working in the best interests of people and the planet.

Join our Academy

We’re looking for three recent graduates interested in a career in user research and service design to join the Mace & Menter Academy on a paid, 12-week programme.

This is an exciting opportunity to gain hands-on industry experience, hone your skills and learn more about the field. You’ll work closely with experienced researchers and designers to observe live projects and deliver a project of your own.

What you’ll be doing

To help you get familiar with the role, we’ll kick off with a general introduction to user research and service design. Through both self-directed learning and training sessions with the Mace & Menter team, you’ll cover the basics, pick up new techniques, and get a real feel for the work we do in a user-centred design consultancy.

In the second part of the programme, you’ll have the opportunity to apply everything you’ve learnt so far to your own project. Working as an Academy team, you’ll be given a brief to research a problem, design and test solutions, and then present these back to the company.

What can you expect?

A salary of £415 per week, plus other allowances

Use of our studio in central Bristol, working alongside our talented team of researchers and designers

A chance to observe live agency projects

A hybrid-work model where you can split your time between home and the office

Help with your next step in the industry (reference, introductions, CV guidance, etc) when you finish

Open to everyone 

We encourage applications from people with diverse backgrounds and protected characteristics.

You don’t need previous experience working in user research or service design to apply, just a positive attitude and a willingness to learn!

You might be a perfect fit if…

You’re a recent graduate (within the last three years) who is able to push creative boundaries and come up with innovative solutions to complex problems. You’re keen to learn and happy to get stuck into projects with others. You’re an agile worker who can quickly adapt to different tasks.

Sound like you? Send in an application!

How to apply

1. Send your CV and a short covering email (no more than 300 words) to

2. If you’re shortlisted, you’ll be invited to a 15-minute call where we can get to know more about you (and you can learn a bit more about us!)

3. If we feel you’d be a good fit for our team, you’ll be invited to a longer interview

4. If both stages are successful, you’ll be offered a place at the Academy


The deadline for applications is 15th June 2022. Our first Academy cycle will begin in September 2022.

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Uncover what users need

We uncover exactly what users need from your service at each step of their journey. Then we show you how to meet these needs, so you can deliver brilliant services.

Contact us to see if we’d be a good fit for your project:  -  01179 296 5776

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