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We’ve moved into a new studio and built a user research lab

We’ve just moved into a new studio where we’ve invested in building a high spec user research lab. We’ll be using the lab to run our own research projects but it’s also available for dry hire.

User research is fundamental to the way we work, we involve the users of a service in discovery and throughout the design process. Running the research in a space that means a wider group can observe means you get more out of the work.

Our work is all about the experience of the people we design for, but also of the people we are working with. Experience is about so much more than what we deliver, it’s also about the journey. So when we were designing and building the lab, we thought carefully about both the participant and the observer experience.

The lab consists of an interview room and a large observation room linked with high quality audio and video streaming. We’ve invested in studio mics and speakers as well as 4k cameras, huge 65” screens and comfy chairs.



The lab is part of our studio in the Arnolfini, an arts centre on Bristol’s Harbourside. If you’re feeling adventurous, you can reach here by ferry from Bristol Temple Meads. There’s also easy all day parking just across the road at The Grove. Our full address is below.

We were awarded a residency here last year working alongside UWE and a diverse group of design and cultural organisations. As we’ve grown, we needed more space so we’ve moved from the first floor to a larger space on the 2nd floor.

We can use our new space to run research for your service or if you want to run your own research you can dry hire the space.

Full details about the lab are here, and if you’d like to hear what we’re up to in future subscribe to our email below.

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Uncover what users need

We uncover exactly what users need from your service at each step of their journey. Then we show you how to meet these needs, so you can deliver brilliant services.

Contact us to see if we’d be a good fit for your project:  -  01179 296 5776

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