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We’re excited to be starting work on a new project with Policy Lab in the UK government.
Policy Lab brings people-centred design approaches to policy making. They provide policy teams with practical support to better understand the people they are trying to reach, and work with them to co-design new ways forward.
We’ll be lending our user research expertise to support their ethnographic insight and design teams in running research and testing prototypes in Jobcentres across the UK.
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We’ll be conducting research on prototypes using observation, interviews and group discussions to understand how they are being used, their successes / failures, and what they show about the experiences of those accessing the service.
We’ll then work with Policy Lab’s designers to explore and prioritise potential improvements.