Design better experiences for citizens and staff

Service co-design and digital innovation for public services
How we can help ›

We work with:

  • Government digital DDaT teams
  • Public bodies
  • Policy teams
  • Public sector technology suppliers

Facing these challenges:

  • Uncertainty around where to invest for impact
  • Lack of evidence into what users really need
  • Misalignment between stakeholders
  • Outdated legacy systems
  • Lack of internal capability or capacity

Our approach helps:

  • Uncover citizen and staff needs
  • Co-design change
  • Identify opportunities for digital innovation
  • Build watertight cases for investment

Achieving these outcomes:

  • Clarity and vision for needs-based transformation
  • Confidence around where and how to invest
  • Better experiences for staff and citizens
  • Better integration between policy and service
  • Improved internal service design capabilities

Client feedback

“Working with the superb team at Mace & Menter has been an absolute joy. They delivered a superb alpha phase of our elective care educational project that has helped us devise strategies around the long-term future of educational video content in the NHS. The team is flexible, reliable and diligent and we appreciated the openness of their approach.”

Digital Innovation Manager, NHS Transformation Directorate
“We needed help understanding ways to help young people access mental health services and improve experiences. The rigorous approach identified where to invest for impact and the support finder is simple and effective. I’d recommend Mace & Menter because their pace of work, outputs and approach to collaboration is excellent with good team working. They are flexible, open and encourage feedback. “
Helen Ford, Programme Director - NHS Gloucestershire ICB
“Our ICS is delighted with the outcome of this project and the four digital products, once developed, will make a significant and sustainable contribution in supporting our young people with social communication challenges and their families and in our efforts to move the focus from diagnosis to a needs led approach.”
Mark Hemmings, Head of Children’s Transformation (SEND), NHS Bristol, North Somerset & South Gloucestershire CCG


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Highly Commended: HealthTech Partnership
Winner: Healthcare Global Research