Sign up for Problems Worth Solving, a monthly email on improving services

Case studies

NHS: Human-centred design for critical services

Working with the NHS to adapt and innovate health services in response to Covid

NHS 111: Award winning user-centred design to reduce urgent care footfall

NHS: Discovery to improve autism diagnosis pathway

DCMS: Cyber Exchange revitalised through discovery and alpha

Bristol Council: Wayfinding discovery inspires vision for city navigation

Scope: New employment service launched

DVSA: GDS service assessment passed

Discovery for structural and fire safety service post Grenfell

Policy Lab: User research and prototype testing

Scope: Effective content for 1.5 million people

Parkwood Leisure: reducing barriers to health and fitness

Bristol City Council: Uncovering the barriers to fostering

We The Curious: Built environment discovery and concepts

University of Surrey: Optimising the applicant experience