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Case studies

NHS: Human-centred design for critical services

Working with the NHS to adapt and innovate health services in response to Covid

NHS 111: User centred design leads to pilot significantly reducing urgent care visits

DCMS: Cyber Exchange revitalised through discovery and alpha

Bristol Council: Wayfinding discovery inspires vision for city navigation

Scope: New employment service launched

DVSA: GDS beta service assessment passed

Discovery for structural and fire safety service post Grenfell

Policy Lab: User research and prototype testing

Scope: Effective content for 1.5 million people

Bristol City Council: Uncovering the barriers to fostering

We The Curious: Built environment discovery and concepts

Surrey University: Optimising the applicant experience