We are investing in our health and care capability through two new senior appointments: Claire Reynolds and Amy McGuinness.

Claire and Amy bring deep experience of health and care transformation, inclusive research and behaviour change to the team and will be working across NHS, public health, social care and third sector clients. 

Their focus will be on helping organisations deeply understand patient, clinician, and staff needs, co-designing change, identifying opportunities for digital innovation and building watertight cases for service investment.

The appointments form part of our growth plans for 2024 when we will be launching new services focusing on specific challenges facing UK health and care delivery organisations.

Claire Reynolds joins with a remit to work with health and care providers to extend the reach and impact of their services through user centred change. She brings 15 years of organisational change and service transformation experience. 

Claire joins from Changing Faces, the UK’s leading charity for people with a visible difference or disfigurement, where she was Director of Transformation on the executive team and led the research that shaped the development of a new user centred strategy to extend the reach and impact of their support. She has previously worked in leadership and user experience roles in Alzheimer’s Society, Parkinson’s UK and Nuffield Trust.

Claire said: “I was attracted by how Mace & Menter both deliver high quality and impactful project work - their track record and client roster, especially in health and care, is so strong. I’m looking forward to supporting more organisations to better understand and embrace user centred design, and working with them to build internal capacity and capability to support long-term transformation.”

Amy McGuiness joins with a remit to lead on public and private health and care client growth. She has over a decade of experience in service design, user experience and health innovation for startups, scaleups and public services. 

Amy was previously Director of Practice at CX Partners and has also worked in lead roles at Uncommon, which provides support for neurodiverse families, health-tech start-up Elvie, and Kaluza, an intelligent energy platform.

Amy said: “I joined Mace & Menter because of the impactful way they partner with organisations working in health and care delivery. They have an honest, authentic and creative approach to bringing many people around a problem to create change. I’m looking forward to working with ambitious teams to put the people they serve at the heart of their decision making.

Sam Menter, Managing director and founder at Mace & Menter said: 

“Over the past year we’ve worked as a service design partner for NHS England’s Transformation Directorate, Public Health Wales, NHS Gloucestershire, NHS Mid and South Essex and Scope.

“We know our health system faces multiple challenges including a backlog of patients, staff shortages, an ageing population and evolving health and care needs. Technology is no silver bullet but it can improve access, quality and efficiency of services. 

“The skills and experience we now have in the team put us in a strong position to help organisations put user needs at the heart of decision making, invest in the right changes and deliver better experiences for clinicians, staff, patients and people who need support.

“We’ve recently signed up two of the UK’s biggest health and care charities and we’re excited to welcome Amy and Claire to help us continue with our ambitious plans.”