How we can help

Public services are under pressure to deliver more for less. Meanwhile people’s expectations are higher than ever.

You are probably grappling with legacy technology and systems, resulting in sub-optimal processes and poor experiences for staff and citizens.

You know there are lots of changes you could make and ways you could use technology, but how do you know which are the right problems to solve to deliver the best outcomes?

It’s easy to invest in ineffective change or create new services and tools that people won’t use. No-one wants to waste public money.

Our approach

We help you zoom out and evaluate the big picture. We start by uncovering what people need. This evidence drives innovation and makes it possible to design change and procure technology around those needs.

Co-design and iteration puts people’s needs at the heart of decision-making. This approach identifies where to invest for impact and results in better experiences for citizens and staff.