Sign up for Problems Worth Solving, a monthly email on improving services
.svg)
Discovery
If you need to launch or improve a service, this package of work will uncover exactly what users need and help you determine whether there is a viable service.
Our discovery package is based around the Government Digital Service Standard. It uncovers user needs, technology or legislative constraints and identifies gaps and opportunities to improve.
Activities
Qualitative user research
Field or lab-based qualitative research with the people who will use the service
Service mapping
Mapping out the as-is experience identifying pain points, gaps and opportunities
Quantitative research
Surveys and use of data analysis to uncover insight into user behaviour
Co-creation
Facilitating collaboration between stakeholders and end-users to uncover needs
Stakeholder engagement
Uncovering insight from internal stakeholders to understand their needs for the service
Service concepts
High level visualisation around ways the service could work based on research insight
Mace & Menter provided an exemplary discovery and alpha project to NCSC. By having seasoned and independent researchers and designers assist us, we were able to canvas the community comprehensively in order to construct a long term development plan for the service. Mace & Menter are highly professional, reliable and rigorous in their methods.
Programme manager - NCSC
