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If you need to launch or improve a service, this package of work will uncover exactly what users need and help you determine whether there is a viable service.

Our discovery package is based around the Government Digital Service Standard. It uncovers user needs, technology or legislative constraints and identifies gaps and opportunities to improve.


Qualitative user research

Field or lab-based qualitative research with the people who will use the service

Service mapping

Mapping out the as-is experience identifying pain points, gaps and opportunities

Quantitative research

Surveys and use of data analysis to uncover insight into user behaviour


Facilitating collaboration between stakeholders and end-users to uncover needs

Stakeholder engagement

Uncovering insight from internal stakeholders to understand their needs for the service

Service concepts

High level visualisation around ways the service could work based on research insight

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Mace & Menter provided an exemplary discovery and alpha project to NCSC. By having seasoned and independent researchers and designers assist us, we were able to canvas the community comprehensively in order to construct a long term development plan for the service. Mace & Menter are highly professional, reliable and rigorous in their methods.

Programme manager - NCSC

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