Free mindset cards: run more effective discoveries


If you need to launch or improve a service or pathway, this package of work will uncover exactly what users need and help you determine the best way forward.

Our discovery package is based around the Government and NHS Digital Service Standard. It uncovers user needs, technology or legislative constraints and identifies gaps and opportunities to improve.


Qualitative user research

Field or lab-based qualitative research with the option of using film to share insight

Service and pathway mapping

Mapping out the as-is experience identifying pain points, gaps and opportunities

Quantitative research

Surveys and use of data analysis to uncover insight into user behaviour


Facilitating collaboration between stakeholders and end-users to uncover needs

Stakeholder engagement

Uncovering insight from internal stakeholders to understand their needs for the service

Service concepts

High level visualisation around ways the service could work based on research insight

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Mace & Menter provided an exemplary discovery and alpha project to NCSC. By having seasoned and independent researchers and designers assist us, we were able to canvas the community comprehensively in order to construct a long term development plan for the service. Mace & Menter are highly professional, reliable and rigorous in their methods.

Programme manager - NCSC

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Our ICS is delighted with the outcome of this project and the four digital products, once developed, will make a significant and sustainable contribution in supporting our young people with social communication challenges and their families and in our efforts to move the focus from diagnosis to a “needs led” approach

Mark Hemmings, Head of Children’s Transformation (SEND), NHS Bristol, North Somerset & South Gloucestershire CCG

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