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A user-centred approach to content means understanding the needs of your audience before you start writing and testing content with users to make it more effective.
This package of work will help you define what content your audience needs and how useful and understandable any existing content is. We can integrate with an existing content design team or produce and test new content.
Who is the audience, what is the context and how will we measure success?
Identifying the areas and content to explore through the research interviews
Finding the right people, considering behaviours, attitudes and demographics
Depth interviews with users on mobile and desktop, remotely and face-to-face
We encourage your team to observe the sessions either remotely or in our lab
We prioritise the insight, identify quick wins and run a workshop to present recommendations
I’m not just blowing smoke when I say that working with Mace & Menter was the easiest experience I’ve ever had. They delivered and absolutely exceeded our expectations.
Service owner - We The Curious